Individuals: The option to cancel a booking ends 48 hours before an event. Any attempts to cancel less than 48 hours before your scheduled event will not be honored. Please allow up to 5 business days for the funds to be returned to your account.

Private Parties: If 5 days before your event you provide written notice of your inability to attend your booked paint party, we can reschedule your group event for a future date (limit- one rescheduled date). If such notice is not received by Big Picture, we will not be able to facilitate rescheduling your event to any future date. Should a refund be requested 5 days prior to your booked event, it will be processed with a cancellation fee equal to 50% of the booking processed without regard to catering or other third party costs which are due upfront in full. Should a refund be requested less than 5 days before the booked event, it will not be honored. For catered events (where arrangements are made by Big Picture), a minimum of 5 days notice of cancellation is required to avoid a cancellation fee. Should such notice not be provided, the Client is obligated to pay the catering fee in full in addition to the deposit being forfeited. No event will be rescheduled to any day in excess of 30 days from the initially reserved date.